Tuesday, November 26, 2013

Dogs and God (The Wow Factor)

You know, I talk a LOT about customer service and the "WOW Factor," but I wounder if anyone would go as far as this story embodies.  It is NOT only going beyond the pale of expectations, but also renews your faith in mankind!!! Sometimes…we need reminders of how awesome people are

Someone in the Postal Service needs to be rewarded

A letter from the Post Office... this is absolutely the best!!

We don't know who replied, but there is a beautiful soul working in the dead letter department who understands something about kids and their pets…

Our 14-year-old dog Abbey died last month.

The day after she passed away my 4-year-old daughter Meredith was crying and talking about how much she missed Abbey.

She asked if we could write a letter to God so that when Abbey got to heaven, God would recognize her.

I told her that I thought that we could, so she dictated these words:
Dear God,

Will you please take care of my dog?

Abbey died yesterday and is with you in heaven.

I miss her very much.

I 'm happy that you let me have her as my dog even though she got sick.

I hope you will play with her.

She likes to swim and play with balls.

I am sending a picture of her so when you see her you will know that she is my dog.

I really miss her.

Love, Meredith

We put the letter in an envelope with a picture of Abbey & Meredith, addressed it to God/Heaven.

We put our return address on it.

Meredith pasted several stamps on the front of the envelope because she said it would take lots of stamps to get the letter all the way to heaven. That afternoon she dropped it into the letter box at the post office.

A few days later, she asked if God had gotten the letter yet. I told her that I thought He had.

Yesterday, there was a package wrapped in gold paper on our front porch addressed, 'To Meredith' in an unfamiliar hand.

Meredith opened it. Inside was a book by Mr. Rogers called, 'When a Pet Dies.'

Taped to the inside front cover was the letter we had written to God in its opened envelope.

On the opposite page was the picture of Abbey & Meredith and this note:

Dear Meredith,

Abbey arrived safely in heaven. Having the picture was a big help and I recognized her right away.

Abbey isn't sick anymore.

Her spirit is here with me just like it stays in your heart.

Abbey loved being your dog.

Since we don't need our bodies in heaven, I don't have any pockets to keep your picture in so I'm sending it back to you in this little book for you to keep and have something to remember Abbey by.

Thank you for the beautiful letter and thank your mother for helping you write it and sending it to me.

What a wonderful mother you have. I picked her especially for you.

I send my blessings every day and remember that I love you very much.

By the way, I'm easy to find. I am wherever there is love.


Don't say you're too busy to forward this. Just go ahead and do it.

Oh and by the way…it is true: Check it out here: http://www.snopes.com/glurge/abbey.asp

So, if you think you do not have time to change ONE person's life with a small gesture of kindness of service, thing again... 

Wednesday, November 13, 2013

One Word Motivations

They say a picture captures a thousand words...and I guess the one word motivations do just that... Enjoy!

Monday, November 11, 2013

What is a Verteran?

This post is to show my respect for all the veterans out there who served unselfishly, who gave unconditionally, and who sacrificed unrelentingly.. Thank you… Booyah and Semper Fidelis ________________________________________

It is the VETERAN

not the preacher, 
who has given us 
freedom of religion.

It is the VETERAN
not the reporter, 
who has given us 
freedom of the press. 

It is the VETERAN
not the poet, 
who has given us 
freedom of speech. 

It is the VETERAN
not the campus organizer, 
who has given us 
freedom to assemble. 

It is the VETERAN
not the lawyer, 
who has given us the 
right to a fair trial. 

It is the VETERAN
not the politician, 
who has given us the 
right to vote. 

It is the VETERAN 
who salutes the Flag, 
It is the VETERAN 
who serves under the Flag,
to be buried by the flag,
so the protester can burn the Flag.

Saturday, November 2, 2013

The Four Agreements

Today I put out a quotation by...William James that states...
“As a rule we disbelieve all facts and theories for which we have no use.”

A good friend of mine, Jimmy Caplan responded with the following...

 “As a rule we believe all facts and theories for which we have no use.”

He went on to say..

'As human beings, we don't discuss and argue over Truth. We defend symbols (our interpretations of the truth) and attack the symbols (interpretations) of others. This unending dynamic is the root cause of war, suffering, bombings of abortion clinics, dysfunctional politics in D.C., etc. All this is perfectly stated in The Four Agreements and The Fifth Agreement by Don Miguel Ruiz.'

The Four Agreements are:

1. Be Impeccable With Your Word: 
  • Speak with integrity. 
  • Say only what you mean. 
  • Avoid using the word to speak against yourself or to gossip about others. 
  • Use the power of your word in the direction of truth and love.
2. Don't Take Anything Personally: 
  • Nothing others do is because of you. 
  • What others say and do is a projection of their own reality, their own dream. 
  • When you are immune to the opinions and actions of others, you won't be the victim of needless suffering.
3. Don't Make Assumptions: 
  • Find the courage to ask questions and to express what you really want. 
  • Communicate with others as clearly as you can to avoid misunderstandings, sadness, and drama. 
  • With just this one agreement, you can completely transform your life.
4. Always Do Your Best: 
  • Your best is going to change from moment to moment; it will be different when you are healthy as opposed to sick. 
  • Under any circumstance, simply do your best, and you will avoid self-judgment, self-abuse, and regret.

These four ways to live your life are not only valuable on a personal level, but on a business one as well. It you can incorporate these into your daily life, you will be well on your way to a more peaceful, fuller, more successful life.